Frequently Asked Questions

When applied and maintained correctly, Moore Hair Extensions will not damage your natural hair. The key is proper placement, correct tension, and balanced hair density.

Extensions must be installed by a qualified stylist who understands how to match weight, texture, and sectioning to your natural hair. When fitted with even distribution, your extensions will feel lightweight, comfortable, and completely natural — never heavy or pulling.

Regular maintenance and gentle home care will keep both your extensions and your natural hair healthy and strong.

Correct placement and hair density are crucial for the comfort, health, and longevity of your extensions. When applied by a qualified stylist using the right sectioning and tension, they move naturally and won't strain your hair.

If extensions are too heavy or placed unevenly, they can cause tension and breakage. That's why we always match the density and weight of your extensions to your natural hair, ensuring a seamless, balanced result that feels as good as it looks.

Maintenance appointments are essential to keep your extensions secure and your natural hair healthy as it grows.

• Medium to thick hair: every 6–8 weeks
• Finer hair: every 4–6 weeks

Keeping to a regular schedule helps everything sit comfortably, supports healthy hair growth, and prevents excess tension as your hair grows out.

Yes — Moore Hair Extensions can be styled just like your natural hair.

• Always apply a heat protectant before styling
• Keep tools below 180°C
• Avoid direct heat on the attachment areas

Using heat responsibly keeps your extensions silky, smooth, and long-lasting.

No — never sleep with wet hair extensions, as it can create tangling and unnecessary tension. Always dry your roots completely before bed, secure your hair in a loose braid or low ponytail, and use a silk or satin pillowcase to minimise friction.

Wash your extensions 1–2 times per week with sulfate-free products, and brush 1–2 times daily using a soft, extension-safe brush. Start at the ends and work upward, supporting the hair to prevent pulling.

Apply a lightweight oil daily to the mid-lengths and ends to maintain hydration and shine. For more detailed care, see our Full Aftercare Guide.

Yes — you can swim and exercise while wearing Moore Hair Extensions, but taking the right precautions helps protect the hair and maintain its condition.

• Before swimming: Rinse with fresh water first to reduce chlorine or salt absorption. Apply a leave-in conditioner, then secure your hair in a loose braid or low ponytail.
• After swimming: Rinse thoroughly with fresh water straight away, then wash and condition as soon as possible to remove any salt or chlorine buildup.
• Exercise: Keep your hair tied back during workouts to reduce friction and product buildup from sweat.

Yes — it's essential. Unlike your natural hair, extensions don't receive the scalp's natural oils, so they need added hydration to stay soft and silky. Apply a lightweight, extension-safe oil daily, focusing on the mid-lengths and ends.

• Avoid applying oil directly to roots, beads, or wefts
• For blonde extensions, always use a clear oil — tinted oils (red or orange) can cause discolouration

Regular hydration keeps your extensions smooth, shiny, and healthy-looking.

• Never use Protein or Keratin-based products — anything labelled "repairing" or "reconstructing" will overload the hair, making it brittle and prone to breakage.
• Be cautious with sunscreens containing avobenzone or octocrylene, as they can cause discolouration.

Extension-friendly favourites include NAK Hydrate Shampoo & Conditioner, Kérastase Résistance Shampoo & Conditioner, and Muk Deep Muk 1 Minute Ultra Soft Treatment.

• Never sleep with wet hair
• Never use Protein or Keratin-based products
• Never bleach or lighten extensions
• Be gentle when brushing — always support your hair to prevent pulling
• Limit heat styling and always use a heat protectant spray

These simple habits protect your extensions from damage and keep them soft, strong, and shiny.

Yes — Moore Hair Extensions are available to both individual clients and professional salons across Australia. You can purchase directly through our website or visit us in-salon for personalised service and colour matching.

We also proudly supply our range wholesale to qualified stylists and salons who share our passion for quality and ethics.

If you're a qualified stylist or salon, you can apply for a wholesale account through our Wholesale Enquiries page. Once approved, you'll receive access to exclusive salon pricing, priority ordering, and dedicated support from our team.

Yes — we ship nationwide with tracked courier delivery. Orders are carefully packaged to protect your extensions and typically arrive within 2–5 business days, depending on your location.

For hygiene reasons, we cannot accept returns or exchanges on opened or used hair extensions. If your order arrives damaged or incorrect, please contact us within 7 days and our team will resolve it promptly.