Privacy Policy

Moore Hair Extensions
ABN 83 685 898 159
Email: natalie@moorehairextensions.com.au
Phone: 0403 559 753

1. Introduction

At Moore Hair Extensions, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, store, use, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the practices described in this policy.

For concerns relating to returns, product quality, or potential faults, please refer to our Returns & Refunds Policy and our Product Guarantee & Fault Assessment Policy.

2. Information We Collect

We may collect the following information:

Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address

Order & Transaction Information

  • Products purchased
  • Payment method details, processed securely by third parties
  • Order history

Salon/Professional Information — Wholesale Customers

  • Business name
  • ABN
  • Professional qualifications

Website Usage Data

Collected via cookies and analytics tools:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on site

3. How We Collect Your Information

We collect information when you:

  • Make a purchase
  • Create an account
  • Contact customer support
  • Subscribe to marketing or email updates
  • Apply for wholesale access
  • Interact with our social media accounts
  • Browse our website, including through cookies

4. How We Use Your Information

Your information may be used to:

  • Process and deliver orders
  • Provide customer support
  • Contact you regarding orders or enquiries
  • Improve website experience
  • Personalise marketing
  • Verify wholesale eligibility
  • Prevent fraudulent activity
  • Maintain business records

We do not sell your personal information.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance website functionality
  • Remember preferences
  • Analyse traffic
  • Support advertising, including Meta Pixel, Google Analytics, and Shopify Tracking

You may disable cookies through your browser, but certain features may not work correctly.

For more details, see our Cookie & Tracking Policy.

6. Sharing Your Information

We may share information with trusted third parties such as:

  • Shopify
  • Payment gateways, including PayPal, Afterpay, and Shopify Payments
  • Shipping carriers
  • Email marketing platforms
  • Analytics providers

These partners only access the information necessary to provide their services.

7. Data Security

We take reasonable steps to protect your personal information through:

  • Secure servers
  • Encrypted payment processing
  • Restricted access
  • Compliance monitoring

No online platform is completely risk-free, but we follow industry best practices.

8. Access, Correction & Deletion

You may request:

  • Access to your personal information
  • Corrections to inaccurate data
  • Deletion of information, where legally permissible

Email requests to: natalie@moorehairextensions.com.au

9. Marketing Communications

If you subscribe to marketing:

  • You may unsubscribe at any time
  • Unsubscribing does not affect transactional emails, including order updates and receipts

10. International Data Storage

Some third-party providers may store information overseas.

We only work with reputable providers that meet strict security standards.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The newest version will always be available on our website.

12. Contact Us

For privacy-related enquiries, please contact:

Email: natalie@moorehairextensions.com.au
Phone: 0403 559 753