Terms & Conditions

Moore Hair Extensions
ABN 83 685 898 159
Email: natalie@moorehairextensions.com.au
Phone: 0403 559 753

Welcome to Moore Hair Extensions

By accessing our website, purchasing our products, or booking our services, you agree to the following Terms & Conditions. These terms ensure clarity, transparency, and compliance with Australian Consumer Law.

1. Website Use

By using this website, you agree to:

  • Use it for lawful purposes
  • Provide accurate information
  • Not disrupt our website or misuse our content
  • Not copy or distribute any materials without permission

We may update these terms at any time.

2. Product Information

We aim to provide accurate product descriptions, but:

  • Colour may vary due to screens and natural hair characteristics
  • Human hair varies between batches
  • These variations are not considered faults unless substantially different from the advertised product

3. Pricing & Payment

All prices are displayed in AUD and include GST unless stated otherwise.

We accept:

  • Credit/debit cards
  • PayPal
  • Afterpay, when available
  • Shopify Payments

Payment is required in full before orders are processed.

4. Orders & Cancellations

Once an order has shipped, it cannot be changed or cancelled.

We may cancel orders due to:

  • Suspected fraud
  • Incorrect information
  • Stock unavailability

5. Shipping

Shipping timeframes are estimates only.

Once dispatched, delivery is the responsibility of the courier. We are not liable for:

  • Courier delays
  • Lost parcels
  • Stolen parcels
  • Missed deliveries

Full details are available in our Shipping Policy.

6. Returns & Refunds

Returns must comply with:

  • Returns & Refunds Policy
  • Product Guarantee & Fault Assessment Policy, which is ACL compliant

Key points:

  • Returns are accepted only for unused, unopened products with intact hygiene seals
  • Installed, worn, coloured, washed, or altered hair cannot be returned
  • Refunds for faulty products are available only if confirmed under Australian Consumer Law
  • Shipping fees are non-refundable except where required by law

7. Professional Installation Requirement

Extensions must be installed by a qualified professional.

Incorrect installation voids any guarantee.

8. Aftercare Responsibilities

Customers must follow all aftercare guidelines.

Issues caused by:

  • Incorrect products
  • Heat damage
  • Chemical exposure
  • Sleeping with wet hair
  • Skipping maintenance

These are not considered faults.

9. Installation Services — Non-Refundable

All installation services are non-refundable.

Service outcomes vary depending on client hair, lifestyle, and aftercare.

10. Wholesale Terms

Wholesale customers must comply with our Wholesale Agreement. Faults in bulk orders are assessed individually under Australian Consumer Law.

11. Limitation of Liability

We are not liable for:

  • Indirect loss
  • Consequential loss
  • Hair damage from misuse
  • Reactions, improper installation, or chemical processes

Our liability is limited to replacing or refunding faulty items as required by Australian Consumer Law.

12. Intellectual Property

All content on this website is owned by Moore Hair Extensions. Duplication or distribution is prohibited without permission.

13. Privacy

We handle personal information in line with our Privacy Policy.

14. Contact Us

Email: natalie@moorehairextensions.com.au
Phone: 0403 559 753